Terms of Service

1. About these Terms

Clovrix is operated by Wongtawan Junthai, based in Thailand, trading as Clovrix.

These Terms of Service govern your use of Clovrix’s website, dashboard, network services, and related software. “Clovrix,” “we,” and “us” refer to the operator identified above, trading as Clovrix; “you” refers to the person or organisation using the service. You must expressly agree to these Terms when registering and, when email verification is required, when completing account creation. We record the version accepted and the time of acceptance with your account. If you do not agree, do not create an account or use the service.

You must have the legal capacity, or the authorisation required by applicable law, to enter this agreement. If you use Clovrix for an organisation, you must have authority to act on its behalf. Questions about these Terms can be sent to [email protected].

2. What Clovrix provides

Clovrix connects servers you control through private networking and regional infrastructure. Depending on your plan, you can publish HTTPS and WebSocket services, forward TCP connections, use verified custom domains, and enable a browser console.

You operate your servers and applications. You are responsible for your hardware, internet connection, operating system, software licences, application configuration, and backups. Clovrix does not provide a backup of the applications or files on your home servers.

Features, supported platforms, regional availability, and limits are described on the website and in your workspace. Development and preview environments may change more frequently and should not be relied on for production workloads.

3. Your account and security

Provide accurate account and billing information, maintain access to your email address, and protect your password, recovery codes, enrollment commands, and agent credentials. Notify us promptly if you believe your account or credentials have been compromised.

Only enroll a machine or connect a domain you own or are authorised to manage. Installing the node agent requires administrative privileges and changes networking on the machine. The optional browser console can provide powerful access to your server; enable it only when you understand the permissions involved.

Published routes are reachable from the internet. Protect your applications with their own authentication, access controls, updates, and appropriate encryption. Raw TCP forwarding does not add application-level encryption. A private connection between your servers does not restrict who can visit a service you publish.

4. Plans, payments, and trials

Paid service combines the recurring plan you select with metered outbound traffic and any applicable taxes. Review the prices, billing frequency, limits, and trial conditions shown before you subscribe. The pricing page provides an overview; the calculator is an estimate, not a spending limit or an invoice.

Paid subscriptions automatically renew for successive monthly billing periods until cancelled. You authorise recurring charges for the subscription fee, metered usage, applicable taxes, and any other charges clearly disclosed before purchase, according to the offer you accept. Stripe processes payments and provides billing management. Keep your payment method current. Payment failures, trial expiry, or exhausted allowances can restrict network access and published services.

Trial eligibility is checked for the account and payment method. Deleting an account or changing an email address does not create a new entitlement to a trial. A trial’s free traffic allowance can be reduced by the allowance adjustments described on the pricing page, including while servers are idle. Those adjustments do not themselves create a traffic charge.

Manage your subscription through billing settings in your workspace. Cancellation through billing settings takes effect at the end of the current billing period, on the date shown in billing management. It stops future renewals but does not erase subscription fees or usage charges already incurred, including usage up to cancellation taking effect. Account deletion ends the subscription as part of account closure and may create a final invoice or prorated adjustment. Turning off a server or removing a route does not, by itself, cancel your subscription. Plan changes may create a prorated charge or credit, as shown in the billing flow.

Subscription fees and metered usage charges are non-refundable once incurred, except for any refund terms shown at purchase, billing adjustments or credits due under the billing flow, or rights required by law. Billing errors and duplicate charges may be refunded. If you believe a charge is incorrect or need a refund, contact [email protected] with the relevant invoice details. Mandatory cancellation, withdrawal, refund, and other consumer rights under applicable law remain unaffected.

5. Acceptable use

Use Clovrix lawfully and respect other people’s rights, privacy, and systems. You must not use the service to:

• Distribute illegal content, exploitative material, malware, phishing pages, or fraudulent services.
• Send spam, steal credentials, gain unauthorised access, or attack, scan, or disrupt systems without permission.
• Infringe intellectual property rights or disclose personal or confidential information without a lawful basis.
• Evade billing, trial eligibility, security controls, or plan limits, or deliberately interfere with the service or other customers.
• Use accounts, machines, networks, or domains without the owner’s authorisation.

Authorised security testing must stay within the scope of the owner’s permission and must not disrupt other customers. Report abuse, infringement, suspected unlawful activity, or a security issue to [email protected].

6. Your content and our software

You retain your rights in the applications, files, and content you make available through Clovrix. You grant us a limited, non-exclusive licence to transmit, route, cache, temporarily store, and otherwise process that content only as reasonably necessary to provide, secure, maintain, and troubleshoot the service. Ownership remains with you; this licence gives us no unrelated rights to your content. Processing may continue after you stop using the service only to the extent and for as long as reasonably required for backups, security, legal obligations, or completing normal service operations. This does not mean we back up the applications or files on your servers. Personal information remains subject to the handling described in our Privacy Policy and applicable law.

You are responsible for the content and services you publish, including any notices, permissions, or agreements your visitors need. Our Privacy Policy explains how we handle account and operational information and how customer-hosted services differ from Clovrix’s own sites.

Clovrix’s branding, website, and service materials remain subject to their owners’ intellectual property rights. Software components may have separate licence terms; those terms govern the components they cover.

7. Availability and changes

Service availability depends on Clovrix, your own equipment, and third-party hosting, networking, DNS, email, payment providers, and internet connectivity. Maintenance, outages, security incidents, or changes to regional connectivity can interrupt access. Keep independent backups and recovery arrangements appropriate to your workloads.

Subject to Section 9 and any liability that cannot legally be excluded, we are not responsible for third-party failures outside our reasonable control. Neither you nor we are responsible for delays or failures to perform caused by events outside the affected party’s reasonable control, such as natural disasters, war, government restrictions, or widespread power or network outages. This does not excuse payment obligations already incurred or remove remedies required by law.

We may update, replace, or retire features as the service develops. Material changes to a paid offer or these Terms will be communicated through the website, your workspace, or the account email, with advance notice where required by law. Revised Terms apply from the effective date stated in the notice; they do not retrospectively change charges already agreed.

Unless we expressly agree otherwise, Clovrix does not promise a particular uptime, response time, or uninterrupted or error-free operation. Nothing in these Terms removes a service guarantee or remedy that applicable law requires.

8. Suspension and ending service

We may restrict or suspend access where reasonably necessary to address a security threat, unlawful activity, a material breach of these Terms, unpaid charges, or a legal obligation. We may investigate credible reports of abuse, infringement, security incidents, or unlawful activity and temporarily restrict affected routes, domains, tunnels, or services where reasonably necessary during the investigation. Where practicable and lawful, we will provide notice, explain the reason, and give you an opportunity to resolve the issue before restriction or suspension. We may act immediately where necessary to protect people, systems, or rights, or to meet a legal obligation.

You can stop using the service, manage cancellation in billing settings, or request account deletion through your workspace. Deletion withdraws your managed connectivity and revokes agent access. It does not remotely uninstall software or delete files on machines you own.

Some information remains after account closure for accounting, abuse prevention, hostname safety, or legal reasons, as explained in the Privacy Policy. Obligations relating to incurred charges, existing disputes, and rights that by their nature continue will survive account closure.

9. Liability and your legal rights

You are responsible for choosing whether Clovrix meets your needs and for securing the workloads you publish. Clovrix remains responsible for its own obligations under this agreement and applicable law.

To the extent permitted by law, you are responsible for third-party claims and the resulting losses, liabilities, and reasonable costs we incur to the extent caused by your unlawful content or activity, infringement of third-party rights, or material breach of these Terms. This responsibility excludes losses caused by our own acts or omissions and does not limit your mandatory legal rights.

Excluded losses. Subject to the exceptions below, and only to the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or exemplary losses, including lost profits, lost revenue, lost business opportunity, loss of goodwill, or loss of data to the extent they fall within those categories. Losses that are not lawfully excluded remain subject to the financial cap below only where that cap may lawfully apply.

Financial liability cap: twice your monthly plan price. Subject to the exceptions below, and only to the extent permitted by applicable law, our total liability to you for loss or damage arising from the service or these Terms is limited to two times the base price for one full month of your subscription plan in effect when the event first giving rise to the claim occurred. Metered traffic charges, taxes, and separately priced add-ons are excluded from this calculation.

This is one combined limit for all claims arising from the same event or a series of related events, whether based on contract, negligence, or another legal basis. It applies to claims that are not excluded above, including claims for financial loss, business interruption, or loss of data where those claims may lawfully be limited. The cap is a maximum recovery, not an automatic payment or service credit.

For trial or other free access, the calculation uses the regular monthly base price of the selected plan without the trial or free-access discount. If you have not selected a plan, it uses the lowest-priced subscription plan offered on our pricing page when the event first occurred.

Liability we do not limit. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or gross negligence by us or anyone for whom we are legally responsible; death, bodily injury, or harm to health caused by the intentional or negligent acts of us or anyone for whom we are legally responsible; or any liability, consumer remedy, privacy right, or other obligation that applicable law does not allow us to exclude or limit. This cap does not restrict a regulator’s powers or any refund or repayment required by law.

Where applicable law permits a liability restriction only to the extent that it is fair and reasonable, the exclusions and cap apply only to that extent. These Terms do not require binding arbitration or waive any non-waivable right to bring a claim before a competent court or regulator. The mandatory laws that apply to you continue to apply.

10. Questions and concerns

Contact [email protected] about these Terms, billing concerns, or a problem with the service. Include enough detail for us to investigate, but never send your password, recovery codes, or private keys.

These Terms are governed by the laws of Thailand, and disputes are subject to the competent courts of Thailand. This does not remove any mandatory rights, protections, or jurisdiction available to you under applicable consumer-protection law.

We encourage you to contact us so we can try to resolve a concern directly. This does not restrict your right to use any complaint or dispute procedure available under applicable law.